Operations
Leasing, retention, maintenance and the practical work of running a community.
Turnover cost gets discussed as a maintenance number. It is really four costs stacked on top of each other — and the largest one is usually invisible until the quarter closes.
Apartment Agenda Editorial · 3 min read
Move-in exposes every promise the property has made, all at once. A turn board with dates instead of statuses, an honest final walk and a plan for the first forty-eight hours do most of the work.
Apartment Agenda Editorial · 3 min read
Backlogs look like capacity problems and often are not. Sorting open tickets into not-started, waiting and finished-but-unannounced explains most of the angry phone calls.
Apartment Agenda Editorial · 3 min read
